Refund policy

Effective September 10, 2026

Sungy Side Up sells digital products. Nothing is physically shipped.

Digital purchases
Because digital files and template access are delivered shortly after purchase, all sales are final once the files or access link have been delivered, accessed, or downloaded, except where a refund or other remedy is required by law.

When we will help
Contact us at sarah@sungysideup.com if:
• you were charged twice for the same product in error;
• your download link does not work;
• a delivered file is missing, corrupted, or materially different from the product description; or
• you believe a purchase was made without your authorization.

Please include your order number, the email address used at checkout, and a short description or screenshot of the issue. We will first try to restore access, replace the affected file, or correct the problem. If we cannot provide the product as described within a reasonable time, we will provide the remedy required by applicable law, which may include a refund.

What is not normally refundable
Unless required by law, we do not provide refunds because:
• you changed your mind or no longer need the product;
• you purchased the wrong product or did not read the product description;
• you lack the required software, account, device, fonts, skills, or printer access disclosed in the listing;
• you expected customization, printing, physical goods, or software that was not included in the listing;
• colors or print results vary because of screens, printers, paper, ink, materials, cutting equipment, or third-party production; or
• you are unable to use the product because a third-party platform or software provider changed its features after purchase.

International consumer rights
Some jurisdictions provide cancellation, conformity, repair, replacement, price-reduction, or refund rights for digital content. This policy does not limit rights that cannot be waived. Where the law permits the right to cancel to end when digital delivery begins, immediate access may be provided only after any legally required consent and acknowledgment.

Approved refunds
Approved refunds are returned to the original payment method. Processing time depends on Shopify, the payment provider, and your financial institution.

Contact
Email: sarah@sungysideup.com
Phone: 615-245-5250