Frequently Asked Questions
1. What types of products do you offer?
We just launched our shop so we're brand spanking new! But we're working on offering a wide range of paper goods including personalized invitations, gift tags, thank you cards, and more. Our designs are quirky and perfect for celebrations with personality!
2. Are your paper goods personalizable?
A few of our products have the option to personalize. Click on Personalization in the menu to see what we have available. More to come soon!
3. What is your return policy?
We want you to be completely satisfied with your purchase. If there are any issues with your order, please contact us within 14 days of receiving your items and we will do our best to resolve the problem. Click here to see our full Refund Policy.
4. How can I contact you for custom orders or questions?
For custom orders or any questions, you can contact us through the form on our website or email us directly at sarah@sungysideup.com. We aim to respond within 24-48 hours.
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5. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please get in touch with us with the details of your order and we will provide you with a custom quote.
6. Do you ship internationally?
We currently ship within the U.S. only but working on shipping to international customers. Shipping costs and delivery times will vary based on your location.
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7. How long will it take to receive my order?
Processing times vary depending on the product and customization. Generally, due to the nature of our handmade products orders are processed within 1-3 business days. Shipping times will vary based on your location, but please allow 2-6 business days for shipping. Delivery dates are estimated at checkout.
8. What is the turnaround time for personalized orders?
Personalized orders typically take 3-5 business days to process before shipping. If you need your items sooner, please contact us to discuss rush options.
9. Can I see a proof of my personalized order before it’s printed?
Yes, we can provide a digital proof of your personalized order. Please note that processing times will be based on the approval process.
9. How can I get in touch with customer support?
We're just a friendly message away! Send us an email at sarah@sungysideup.com. We're here to make your experience as smooth as butter on a hot pancake.
10. Are you open to collaborating on custom projects?
We appreciate the consideration! We are open to taking on new custom projects and would be happy to discuss the details with you. Please direct inquiries with more information to sarah@sungysideup.com.
We'd love to hear from you.
We're all about forging connections, creating memories, and building businesses. If you're a maker or in the print-on-demand business, let's connect!